FAQ

Support

Frequently Asked Questions

Our Products
What makes ÉVAMI different from other skincare brands?

ÉVAMI is built on the belief that luxury and efficacy are inseparable. Every formula is developed with clinically studied ingredients — advanced peptides, botanical actives, and skin-identical lipids — housed in textures that feel as exceptional as they perform. We never compromise on quality, and we never use unnecessary fillers.

Are your products suitable for sensitive skin?

Yes. Our Natural Collection is specifically formulated for sensitive and reactive skin types, using gentle, skin-loving ingredients free from harsh actives. Our Peptide Collection is also well-tolerated by most skin types, though we recommend introducing new products gradually if your skin is particularly reactive.

Are ÉVAMI products dermatologically tested?

All ÉVAMI products are dermatologically tested and developed in collaboration with skincare specialists. We are committed to safety, transparency, and results you can see and feel.

Are your products vegan and cruelty-free?

Yes — ÉVAMI is 100% cruelty-free. We never test on animals, and the majority of our formulas are vegan. Any exceptions are clearly noted on the product page.

How do I know which collection is right for me?

We recommend taking our Skin Quiz — it takes less than two minutes and guides you to the collection best suited to your skin's needs. You can also reach out to us directly for a personalised recommendation.

Orders & Shipping
Where do you ship to?

We ship across Europe and internationally. Shipping rates and estimated delivery times are calculated at checkout based on your location.

How long does delivery take?

Orders within the Netherlands are typically delivered within 1–3 business days. European orders take 3–7 business days. International orders may take 7–14 business days depending on the destination.

Do you offer free shipping?

Yes — we offer complimentary shipping on all orders over €75. This threshold is automatically applied at checkout.

Can I track my order?

Absolutely. Once your order has been dispatched, you will receive a confirmation email with a tracking link so you can follow your parcel every step of the way.

Can I change or cancel my order after placing it?

We process orders quickly to ensure prompt delivery. If you need to make a change, please contact us as soon as possible via our contact page. We will do our best to accommodate your request, though we cannot guarantee changes once an order has been dispatched.

Returns & Refunds
What is your return policy?

We accept returns within 14 days of delivery, provided the product is unused and in its original packaging. To initiate a return, please contact us through our contact page with your order number.

What if I receive a damaged or incorrect item?

We sincerely apologise if this happens. Please contact us within 48 hours of receiving your order with a photo of the item and your order number. We will arrange a replacement or full refund promptly.

How long does a refund take?

Once we have received and inspected your return, refunds are processed within 5–7 business days to your original payment method.

Ingredients & Sustainability
Where are your products made?

ÉVAMI products are developed and produced in Europe, in facilities that meet the highest standards of quality and safety.

Do your products contain parabens, sulphates or artificial fragrances?

No. We formulate without parabens, sulphates, and artificial fragrances. Our ingredient lists are transparent and available on every product page.

Is your packaging sustainable?

Sustainability is an ongoing commitment for us. We use recyclable materials wherever possible and are continuously working to reduce our environmental footprint across packaging and logistics.

Privacy & Your Data
What personal data do you collect?

We collect only the data necessary to process your order and improve your experience — such as your name, email address, shipping address, and payment information. We never sell your data to third parties.

How do you use my data?

Your data is used solely to fulfil your order, communicate with you about your purchase, and — with your consent — send you updates about new products and offers. You can unsubscribe at any time.

Can I request deletion of my data?

Yes. Under GDPR you have the right to access, correct, or request deletion of your personal data at any time. Please contact us at info@evami.nl and we will respond within 30 days.

Do you use cookies?

Yes — we use essential cookies to keep the shop functioning, and optional analytics cookies to understand how visitors use our site. You can manage your cookie preferences at any time via the cookie banner.

Company Details

ÉVAMI
Schiedamsedijk 3
3011 EB Rotterdam
The Netherlands

Email: info@evami.nl
KVK: 87050382
VAT: NL864188596B01